Privacy Policy

Last updated: 22 December 2025

1. Introduction

S2S Fit is committed to protecting your privacy and handling your personal information responsibly and transparently.

This Privacy Policy explains how S2S Fit, operated by Tusheen Pty Ltd (ACN 83 678 770 084) (“we”, “us”, “our”), collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging with our services, website, or communications, you consent to the handling of your personal information as outlined in this policy.

2. What Personal Information We Collect

We only collect information that is reasonably necessary to operate our fitness and coaching services.

This may include:

  • Full name

  • Date of birth

  • Contact details (phone number, email address, residential address)

  • Emergency contact details

  • Health and medical screening information, including PAR-Q forms, injury history, medical conditions, physical limitations, fitness goals, and assessment results (classified as sensitive information)

  • Payment and billing information

  • Identification details where required

  • Communication records (emails, messages, calls, messages via social media platforms)

  • Website, booking system, and form submission data

3. How We Collect Personal Information

We may collect personal information when you:

  • Enquire about or sign up for our services

  • Complete onboarding forms, PAR-Q forms, health screening questionnaires, or assessments

  • Use our website, online forms, booking systems, or payment platforms

  • Communicate with us via phone, email, WhatsApp, Instagram, social media, or messaging platforms

  • Make payments through online payment processors

  • Engage with our online coaching services or digital platforms

4. Why We Collect and Use Your Information

We collect and use personal information to:

  • Provide personal training, group training, and online coaching services

  • Assess health risks and fitness suitability

  • Create training programs, nutrition guidance, and progress tracking

  • Communicate with you about your sessions, progress, and updates

  • Process payments and manage accounts

  • Meet legal, regulatory, and insurance obligations

  • Improve our services and customer experience

5. Disclosure of Personal Information

We may disclose your personal information only when necessary, including to:

  • Trainers, coaches, or contractors engaged by S2S Fit

  • Payment processors and booking software providers

  • IT, CRM, and cloud-based service providers

  • Legal, accounting, or insurance advisors

  • Government authorities where required by law

We do not sell, rent, or trade your personal information to third parties.

6. Storage and Security of Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically or in physical records. Access is limited to authorised personnel only.

When information is no longer required, it is securely destroyed or de-identified.

7. Overseas Disclosure

S2S Fit provides online coaching services and may collect personal information from clients located outside Australia.

Some of our service providers (including cloud software, email platforms, booking systems, and payment processors) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy standards.

8. Access and Correction

You may request access to or correction of your personal information by contacting us in writing. We may require identity verification.

9. Marketing Communications

All leads and enquiries are automatically added to our email communication system.

By submitting your details, you consent to receiving service-related and marketing communications from S2S Fit, including emails about programs, updates, and offers.

You may opt out of marketing communications at any time by using the unsubscribe option in our emails or by contacting us directly.

10. Complaints

If you believe your privacy has been breached, contact us first. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be available upon request or through our official platforms.

12. Contact Details

S2S Fit
Operated by Tusheen Pty Ltd
ACN: 83 678 770 084
Email: Support@s2sfit.com
Phone: 08 7081 0845